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We are UVR CREATIVE SDN BHD, a registered company in Malaysia, with registration number 1057344-T.
We can be contacted by sales.ultravrider@gmail.com
Our working days are Monday-Friday, 9am-6pm (exclude local public holiday)
We will contact via email if we receive any bounced parcel bearing their name.
Cost of re-delivery charged will be borne by customer
We reserve the right to decline the request to combine new order with bounced parcel.
Bounced parcel that are unclaimed after 180 days (half year) will be deemed as ULTRAVRIDER’s property and no compensation will be done as sufficient response time has been given.
Please contact us at sales.ultravrider@gmail.com if you believe you have received a defective product within 10 working days with your order number and photo of defect part.
Postage fee incurred will be borne by us with the provided shipping cost receipt if the item acknowledged to be defective. Item returned must be unworn, unwashed, unaltered ,and with its tags intact. If the replacement piece is no longer available, credit voucher with no expiry date will be issued.
ULTRAVRIDER reserves the right to make amendments to any of the above Terms & Conditions at any time without prior notice. Please check back frequently to see any updates or changes to our T&Cs. Your continued use of the Site indicates your assent to the T&Cs as posted.
(*updated on 19/11/2021 by ULTRAVRIDER)