Terms & Conditions

TERMS AND CONDITIONS FOR ENTRY INTO ULTRAVRIDER EVENTS

Welcome to www.ultravrider.com.

This Web Site is operated by UVR CREATIVE SDN. BHD..(1233705-V).

 

These terms and conditions consist of:

1. Accessing our site

1.1 We do not charge for access to and use of our Web Site.

1.2 We do not guarantee that our Web Site, or any content on it, will always be available or be uninterrupted. Access to our Web Site is permitted on a temporary basis. We may suspend, withdraw, discontinue or change all or any part of our Web Site without notice. We will not be liable to you if for any reason our Web Site is unavailable at any time or for any period.

1.3 You are responsible for making all arrangements necessary for you to have access to our Web Site. You are responsible for configuring your information technology, computer programs and platform in order to access our Web Site. You should use your own virus protection software.

2. Postings supplied by you

2.1 The Web Site may link to our Facebook page or other features on the Web Site which may provide some areas where you can post or exchange information, ideas and opinions as well as post photos and other materials. Such actions are collectively referred to as “Postings”. If you make use of this facility you much comply with the terms set out in this Agreement and any applicable terms (including any which may be imposed by the operators of Facebook).

2.2 The standards set out in this clause 2.2 apply to all Postings. You must comply with the spirit and the letter of the following standards. The standards apply to each part of any contribution as well as to its whole.

(i) Postings must:

  • Be accurate (where they state facts).
  • Be genuinely held (where they state opinions).
  • Comply with applicable law in the Malaysia and in any country from which they are posted.

(ii) Postings must not:

  • Contain any material which is defamatory of any person.
  • Contain any material which is obscene, offensive, hateful or inflammatory.
  • Promote sexually explicit material.
  • Promote violence.
  • Promote discrimination based on race, sex, religion, nationality, disability, sexual orientation or age.
  • Infringe any copyright, database right or trade mark of any other person.
  • Be likely to deceive any person.
  • Be made in breach of any legal duty owed to a third party, such as a contractual duty or a duty of confidence.
  • Promote any illegal activity.
  • Be threatening, abuse or invade another's privacy, or cause annoyance, inconvenience or needless anxiety.
  • Be likely to harass, upset, embarrass alarm or annoy any other person.
  • Be used to impersonate any person, or to misrepresent your identity or affiliation with any person.
  • Give the impression that they emanate from us, if this is not the case.

Advocate, promote or assist any unlawful act such as (by way of example only) copyright infringement or computer misuse. You warrant that all of your Postings do comply with the standards set out in this clause 2.2, and you will be liable to us and indemnify us for any breach of that warranty. If you are a consumer user, this means you will be responsible for any loss or damage we suffer as a result of your breach of warranty.

2.3 You hereby authorize us to copy and use and/or authorize others to use all or part of your Postings in any manner (including, without limitation, for the purposes of implementing or developing any idea that you may suggest or discuss), format, or medium that we or such other parties see fit throughout the world. You waive any moral rights.

2.4 We have the right to disclose your identity to anyone who alleges that your Posting may infringe their intellectual property rights or their right to privacy.

2.5 You must not misuse the Web Site by knowingly introducing viruses, trojans, worms, logic bombs or other material which is malicious or technologically harmful. You must not attempt to gain unauthorized access to the Web Site, the server on which the Web Site is stored or any server, computer or database connected to the Web Site. You must not attack the Web Site via a denial-of-service attack or a distributed denial-of service attack. By breaching this provision, you could commit a criminal offence under the Malaysia’s Computer Crimes Act 1997. We will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use the Web Site will cease immediately.

3. Monitoring and moderating

3.1 Please be aware that we have no obligation to (and do not always exercise) editorial control over Postings or other information that users post to the Web Site and such information does not necessarily reflect our views.

3.2 Notwithstanding clause 3.1, we reserve the right to monitor and/or moderate all Postings and to remove all or part of any which we consider in our absolute discretion to be offensive or otherwise in breach of this Agreement. We may also make alterations to Postings at any time and at our discretion.

4. Complaints

4.1 If you have any complaint about any Posting or other content on our Web Site please contact us at enquiry@ultravrider.com

4.2 Your complaint will be dealt with by our team in accordance with our internal moderation and take down policy and guidelines in place from time to time. A member of our team will use reasonable endeavors to respond to you although you should be aware that we receive, review, investigate and deal with complaints only during our normal business hours.

4.3 We reserve the right to terminate your registration and access to the Web Site if we suspect any misuse of our complaints procedure.

5. Intellectual Property Rights

5.1 We are the owner or the licensee of all intellectual property rights in and relating to:

  • our Web Site; and
  • the material (including all logos, text and graphics) published on the Web Site; and
  • the software used to operate our Web Site.
  • These works are protected by copyright and other intellectual property rights around the world. All such rights are reserved.

5.2 You may print off one copy, and may download extracts, of any page(s)) from our Web Site for your personal reference and you may draw the attention of others within your organization to material posted on our Web Site.

5.3 You must not modify the paper or digital copies of any materials you have printed off or downloaded in accordance with clause 5.2 in any way, and you must not use any illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text.

5.4 Our status (and that of any identified contributors) as the authors of material on our Web Site must always be acknowledged.

6. Content

6.1 The content on our Web Site is provided for general information only. It is not intended to amount to advice on which you should rely. You must obtain professional or specialist advice before taking, or refraining from, any action on the basis of the content on our Web Site.

6.2 Although we make reasonable efforts to update the information on our Web Site, we make no representations, warranties or guarantees, whether express or implied that the content on our Web Site is accurate, complete or up-to-date.

7. Disclaimer and liability

7.1 Nothing in the Agreement shall limit our liability for fraud or for death or personal injury caused by our negligence or in relation to any other liability which cannot be excluded or limited by law.

7.2 Subject to clause 7.1 and other than as stated in this clause 7 or the Sales Terms, all implied terms, conditions or warranties are hereby excluded to the fullest extent permitted by law.

7.3 Whilst we make every effort to ensure the availability and accuracy of our Web Site and any content, we do not warrant that the availability of our Web Site will be uninterrupted or that Web Site and any materials accessible via the Web Site will be error or omission free.

7.4 We do not accept any responsibility for any use made of the Web Site and we shall not be liable:

  • (i) in any circumstances for any loss of profits, loss of sales or revenue, loss of or damage to goodwill, loss of customers, loss in connection with third party claims, or any indirect, special or consequential loss (even if the party concerned has advised of the possibility of such loss);
  • (ii) For any failures, interruptions, delays or other matters of a similar nature arising out of circumstances beyond our reasonable control; and/or
  • (iii) For any other loss suffered in connection with the use of our Web Site or any content to the fullest extent that we may exclude or limit such liability under applicable law.

7.5 Subject to clauses 7.1 to 7.4 above, our liability under or in connection with the Agreement and the Web Site is limited to the greater of an amount equal to 100% of the amounts paid by you to us.

8. Linking to our Web Site

8.1 You may link to our home page or any other relevant page of our Web Site, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it, but you must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists.

8.2 You must not establish a link from any web site that is not owned by you.

8.3 Our Web Site must not be framed on any other site. We reserve the right to withdraw linking permission without notice.

9. General terms

9.1 If we fail, at any time, to insist upon strict performance of any of your obligations under any of the terms of the Agreement, or if we fail to exercise any of the rights or remedies to which we are entitled under the Agreement, this shall not constitute a waiver of such rights or remedies and shall not relieve you from compliance with such obligations.

9.2 We will not be liable to you for any breach of the Agreement that arises because of any circumstances which we cannot reasonably be expected to control.

 

Race Terms

1. Race entry

1.1 By entering a race you are agreeing to enter into the race and also agree to abide by these Race Terms as well as the General Terms and the terms set out on the relevant race entry page of the Web Site.

1.2 Entries to races are non-transferable. Participation in the race is personal to you; you are strictly prohibited from swapping, selling or transferring or offering to sell, swap or transfer the place in the race.

1.3 To enter a race you must be 18 years of age or older on the date of the race unless you have the permission of your guardian.

1.4 Race entry closure is determined and announced when race participation reaches the stated capacity or a pre-set date. This will be stated on Ultravrider Facebook page of the race in question.

2. Race entry fees and cancellation

2.1 You must pay the race entry fee at the time of entering the race, otherwise cancellation of registration might be occur in any time.

2.2 All race entry fees are non-refundable, and cannot be deferred towards a future race, nor can an entry be transferred from one race to another. You do not have a right to change your mind since the race entry fee is charged in return for our entering you into the race. Your entry is completed as soon as you have completed the race entry process.

2.3 You may request for refund if and only you accidentally bank-in or bank transfer an amount that exceeding the actual fees.

3. Participation is at your own risk

3.1 You are responsible for ensuring that you have undertaken any necessary preparation and training to enter and participate in any race. Entry and participation in races is at your own risk. You warrant to us that you will be on the date of the race, sufficiently fit and healthy to participate in the race unaided and in accordance with the Agreement. If you are in any doubt we recommend that you seek medical advice.

3.2 You will be required to confirm your acceptance of these terms and the disclaimer when entering each race.

4. Race completion

4.1 You will be treated as having completed the race if you submit the required evidence of your completion of the race to us by the date specified on the race entry page of the Ultravrider website. Examples of the required evidence are stated on each race entry on Ultravrider website. Any question as to whether sufficient evidence is provided will be determined solely at our discretion.

4.2 We will send the rewards kit to each participant who provides the required evidence of completion in accordance with clause 4.1. Rewards kits are sent by post within a reasonable time of the deadline for completing the race to the address provided by you during the race entry process. It is your responsibility to ensure that your address and any other details are correct and we will not be responsible or liable to you if these details are incorrect.

4.3 Other prizes are awarded entirely at our discretion. Recipients of any other prizes will be selected by a random process.

4.4 The deadline for completing each race and the submission of evidence in accordance with clause 4.1 is fixed and cannot be varied. If we do not receive your evidence by the date specified, you will not receive the rewards kit and will not be included in the results section of our Web Site.

5. Personal Information

5.1 You agree that the Personal Information relating to you can be stored, used by us and our partners in connection with the organization, staging and administration of the race.

5.2 You agree that the Personal Information relating to you may be anonymised and the anonymised data may be used by us and our partners in connection with the compilation of statistical information.

5.3 You agree that your name, image and contact details can be used by us and our partners for the purposes of:

  • (i) the promotion and marketing of the race and the Web Site;
  • (ii) adding you to a mailing list to keep you informed about any future events and services which we believe you might be interested in, such as leisure activities relating to either similar types of events or activities or future races;
  • (iii) Promotional and marketing material in respect of similar events, other community based activities organized by us and/or our partners.

5.4 If you would not like us or our partners to use the Personal Information other than for purposes related to you participation in the race, please email us.

5.5 You agree that we may publish your Personal Information as part the lead up to the race and as part of the results of the race either for the race alone or combined with or compared to other races and events. Results may include (but not be limited to) name, any club affiliation, race times, occupation, age category, location, submitted times and photos.

5.6 In particular in relation to photographs, you agree to the publication of such photographs and their use by us and those authorized by us in any way which we may see fit now or in the future including but not limited to display on the Ultravrider Facebook Page, Web Site and inclusion in other publications and publicity materials.

Thank you for visiting Ultra V Rider.

 

Return & Refund Policy

This Return and Refund policy shall only be applicable for Ultravrider held race event only. Refund Policy

1. All race entry fees are non-refundable, and cannot be deferred towards a future race, nor can an entry be transferred from one race to another. You do not have a right to change your mind since the race entry fee is charged in return for our entering you into the race. Your entry is completed as soon as you have completed the race entry process.

1.2 You may request for refund if and only you accidentally bank-in or bank transfer an amount that exceeding the actual fees.

1.3 Refund of returns entitlements shipping fee (refer return policy) is also under the case of special refund request

1.4 For special refund request (refer 1.2 and 1.3) Participant need to notify us at Ultravrider Facebook Page inbox message to report on the issue not more than a week after payment has made.

1.5 All special refund request (refer 1.2 ,1.3 and 1.4) will be made upon approval from UVR Team, Refund amount will be transfer to the particular participant through UVR CREATIVE SDN. BHD.Company bank account (Hong Leong Bank : 19701025189) and should not involve in any other platform for example ipay88 and Paypal.

 

Return Policy

Should there be any discrepancy of entitlements delivered and participant wishes for return and refund, participant need to notify us at Ultravrider Facebook Page inbox message to report on the issue not more than a week after payment has made or not more than 3 days after the receiving of rewards kit. All shipping fees for return of entitlement should be pay by Ultravrider side as special refund request (refer Refund Policy).

1. Return/Exchange of entitlements can be arranged under the following reasons:

  • a. If the entitlements delivered are in damaged condition; or
  • b. If the entitlements delivered to the wrong participant; or
  • c. If the entitlements is different from the order delivered. Entitlements for return shall be returned in its original condition, quantity and packaging as it first delivered to the participant together with proof of purchase.

2. In circumstances, there is damaged or different entitlement upon participant collection and there is no request for refund, participant can send back the rewards kit to the address (No.48-B, Jalan Susur Idaman, Nusa Idaman 79100, Nusajaya , Johor, Malaysia) for replacement of rewards kit.

 

Merchandise Delivery Policy

Shipping:
Please allow between 15-45 days for your order to arrive. If more than 45 days have passed, please email us at enquiry@ultravrider.com to review the status of your order. Refunds will be handled through email if necessary.

Returns:
Our policy lasts 14 days. If 14 days have gone by since your order was received, unfortunately we can’t offer you a refund or exchange. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Non-returnable/exchangeable items:
-Gift cards
-Free gifts

To complete your return, we require a receipt or proof of purchase.
There are certain situations where only partial refunds are granted (if applicable)
Any item not in its original condition, is damaged or missing parts for reasons not due to our error. Any item that is returned more than 15 days after delivery.

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, within a certain amount of days.


Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at enquiry@ultravrider.com.

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.


Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at enquiry@ultravrider.com .

Shipping
To return your product, you should mail your product to: No.48-B, Jalan Susur Idaman, Nusa Idaman 79100, Nusajaya , Johor, Malaysia
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. Depending on where you live, the time it may take for your exchanged product to reach you, may vary. If you are shipping an item over RM75, you should consider using a track able shipping service or purchasing shipping insurance. We don’t guarantee that we will receive yo­ur returned item.

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